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Implementing Dozuki helped control documents, capture expert knowledge, and to train consistently across shifts.”
Using Dozuki to Capture Tribal Knowledge
When employees have over 20 years of experience, processes become more muscle memory than anything else, new process updates aren’t properly documented, and paper instructions are often ignored. Training new, inexperienced employees was not reliable with such an outdated process. Since implementing Dozuki, training a new employee went from taking roughly 4 hours, down to just 15 minutes—a 90% time reduction.
Not only are these employees trained faster, they are also given instant access to the latest process updates via tablets and mobile devices at their workstations.
Most of all, Collens found that videos helped make the training process even more effective, “We felt Dozuki was the best way to take informal tribal knowledge and create work guidance that all of our operators can benefit from. It gives us documentation features and control like we’ve never had before.”
“Dozuki offers us the ability to capture knowledge of experienced personnel while utilizing the technical skills of millennials. The collaboration has been incredible.”
Anne Klonowski, Quality Technician
